This web app uses cookies to compile statistic information of our users visits. By continuing to browse the site you are agreeing to our use of cookies. If you wish you may change your preference or read about cookies


Why Lyra Health's Business Model is so successful?

Get all the answers

Lyra Health’s Company Overview

Lyra Health is a leading digital health care platform that is revolutionizing mental health care by creating a personalized and efficient experience for patients. The company was founded in 2015 and is headquartered in Burlingame, California. Lyra Health's mission is to transform mental health care through technology with a human touch — to get more patients the care they need when they need it. Lyra Health connects companies and their employees to world-class, video-based mental health care by using matching technology and a digital platform to connect patients with the best therapists and coaches who are best suited to meet their needs. Lyra Health's services are used by some of the world's leading employers, including eBay and Uber, helping their employees receive the best possible mental health support. Business Model: Lyra Health’s business model is based on partnerships with employers who provide their platform as a benefit to their employees. The company works with a network of licensed therapists, psychiatrists, and psychologists who offer their services through Lyra’s digital platform. The platform uses data-driven matching algorithms to connect employees with the right providers based on their specific needs and preferences. This approach not only ensures that employees get the most appropriate care, but also reduces the stigma associated with seeking mental health treatment. The company's focus on technology and data analytics allows it to provide personalized care at scale. Revenue Model: Lyra Health operates on a B2B revenue model, where it charges employers a fee per employee per month (PEPM) for access to its platform. The company also offers tiered pricing based on the level of service provided, allowing employers to choose a plan that best fits their budget and their employees' needs. The fee covers the cost of therapy sessions, digital tools, and resources for employees. Lyra Health's revenue model is designed to align with its mission of providing more individuals with access to quality mental health care, and it has proven to be successful as the company has grown rapidly and continues to add major companies to its client list.

Country: California

Foundations date: 2015

Type: Private

Sector: Healthcare

Categories: Health

Lyra Health’s Customer Needs

Social impact:

Life changing: motivation, affiliation/belonging

Emotional: reduces anxiety, wellness, therapeutic value, provides access

Functional: connects, informs, quality, simplifies, reduces effort

Lyra Health’s Related Competitors

Lyra Health’s Business Operations

Customer relationship:

Due to the high cost of client acquisition, acquiring a sizable wallet share, economies of scale are crucial. Customer relationship management (CRM) is a technique for dealing with a business's interactions with current and prospective customers that aims to analyze data about customers' interactions with a company to improve business relationships with customers, with a particular emphasis on retention, and ultimately to drive sales growth.

Data as a Service (DaaS):

Data as a Service (DaaS) is a relative of Software as a Service in computing (SaaS). As with other members of the as a service (aaS) family, DaaS is based on the idea that the product (in this instance, data) may be delivered to the user on-demand independent of the provider's geographic or organizational isolation from the customer. Additionally, with the advent[when?] of service-oriented architecture (SOA), the platform on which the data sits has become unimportant. This progression paved the way for the relatively recent new idea of DaaS to arise.

Digital transformation:

Digitalization is the systematic and accelerated transformation of company operations, processes, skills, and models to fully exploit the changes and possibilities brought about by digital technology and its effect on society. Digital transformation is a journey with many interconnected intermediate objectives, with the ultimate aim of continuous enhancement of processes, divisions, and the business ecosystem in a hyperconnected age. Therefore, establishing the appropriate bridges for the trip is critical to success.

Flat rate:

This model is used to describe a pricing system that charges a single flat price for service regardless of its actual use or duration. A company may establish a responsible position in a market if customers get excellent pricing before performing the service. The consumer benefits from a straightforward cost structure, while the business benefits from a predictable income stream.


The prevention, treatment, and management of disease and maintaining mental and physical well-being via the medical and allied health professionals' services. It includes diagnostic, preventative, remedial, and therapeutic service providers such as physicians, nurses, hospitals, and other private, public, and volunteer organizations. Additionally, it comprises producers of medical equipment and pharmaceuticals, as well as health insurance companies.

Software as a Service (SaaS):

Software as a Service (SaaS) is a paradigm for licensing and delivering subscription-based and centrally hosted software. Occasionally, the term on-demand software is used. SaaS is usually accessible through a web browser via a thin client. SaaS has established itself as the de facto delivery mechanism for a large number of commercial apps. SaaS has been integrated into virtually every major enterprise Software company's strategy.


Subscription business models are built on the concept of providing a product or service in exchange for recurring subscription income on a monthly or annual basis. As a result, they place a higher premium on client retention than on customer acquisition. Subscription business models, in essence, concentrate on revenue generation in such a manner that a single client makes repeated payments for extended access to a product or service. Cable television, internet providers, software suppliers, websites (e.g., blogs), business solutions providers, and financial services companies utilize this approach, as do conventional newspapers, periodicals, and academic publications.

Technology trends:

New technologies that are now being created or produced in the next five to ten years will significantly change the economic and social landscape. These include but are not limited to information technology, wireless data transmission, human-machine connection, on-demand printing, biotechnology, and sophisticated robotics.

Tiered service:

Users may choose from a limited number of levels with gradually rising price points to get the product or goods that are most appropriate for their requirements. Such systems are widely used in the telecommunications industry, particularly in the areas of cellular service, digital and cable television, and broadband internet access. Users may choose from a limited number of levels with gradually rising price points to get the product or goods that are most appropriate for their requirements.

Embed code:

Copy the code below and embed it in yours to show this business model canvas in your website.