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Frequently Asked Questions


What is a credit?

A credit is the unit of measurement on the AI-text generated. 1 credit is equal to 5 characters. The word IDEAS = 1 credit.


How are credits consumed calculated?

We take into account text inputs and text outputs. Additionally, the AI algorithm needs some supplementary text to understand the user's input.


How does the free trial work?

Sign-up for a free 7-day trial of Vizo to discover and try all the features and benefits. While registering for this trial period, we’ll ask you to enter your credit card information (this is necessary to avoid abuse). Your credit card will only be charged after the trial period if you don’t cancel the subscription within 7 days.


Can I switch or cancel anytime?

Yes, feel free to switch to another monthly premium plan or yearly premium plan or cancel your subscription at any time – absolutely no strings attached! Please follow this simple route to upgrade or cancel your subscription Profile > Membership


What are my payment options?

We accept Visa, Mastercard and American Express credit cards. If you want to pay with another payment method, please contact us: [email protected] *Please note that for EU residents apply the VAT.


What about my privacy?

We take data privacy very seriously and understand your need to keep confidential information safe. Documents created using the premium plans are not visible to the public. As a subscriber of Vizo web app, you have full control of your privacy settings and can choose whether to give access to collaborators and to share links with view and edit rights. Our privacy policy explains what information Vizologi collects and how we use it to improve our service and your experience.


Need more answers? Contact our support team