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Royal Children's Hospital’s Business Strategy Case Study

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Royal Children's Hospital’s Company Overview


The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 140 years. They are the major specialist pediatric hospital in Victoria, and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas. With a passionate, highly skilled and committed staff campus wide of close to 4.000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people. 

http://www.rch.org.au/home/

Country: Australia

Foundations date: 1870

Type: Public

Sector: Healthcare

Categories: Health


Royal Children's Hospital’s Customer Needs


Social impact:

Life changing: provides hope, motivation

Emotional: reduces anxiety, wellness, therapeutic value, provides access

Functional: reduces risk, quality


Royal Children's Hospital’s Related Competitors


Alivecor Doctor On Demand Medtronic Aravind Eye Hospital Narayana Hrudayalaya Aetna

Royal Children's Hospital’s Business Operations


Best in class services:

When a firm brings a product to market, it must first create a compelling product and then field a workforce capable of manufacturing it at a competitive price. Neither task is simple to perform effectively; much managerial effort and scholarly study have been dedicated to these issues. Nevertheless, providing a service involves another aspect: managing clients, who are consumers of the service and may also contribute to its creation.

Corporate innovation:

Innovation is the outcome of collaborative creativity in turning an idea into a feasible concept, accompanied by a collaborative effort to bring that concept to life as a product, service, or process improvement. The digital era has created an environment conducive to business model innovation since technology has transformed how businesses operate and provide services to consumers.

Digital transformation:

Digitalization is the systematic and accelerated transformation of company operations, processes, skills, and models to fully exploit the changes and possibilities brought about by digital technology and its effect on society. Digital transformation is a journey with many interconnected intermediate objectives, with the ultimate aim of continuous enhancement of processes, divisions, and the business ecosystem in a hyperconnected age. Therefore, establishing the appropriate bridges for the trip is critical to success.

Donation-based:

Crowdfunding for charity purposes is a collaborative effort by people to aid charitable projects. Civic crowdfunding is a kind of charity crowdfunding in which money is collected to improve public life and space.

Healthcare:

The prevention, treatment, and management of disease and maintaining mental and physical well-being via the medical and allied health professionals' services. It includes diagnostic, preventative, remedial, and therapeutic service providers such as physicians, nurses, hospitals, and other private, public, and volunteer organizations. Additionally, it comprises producers of medical equipment and pharmaceuticals, as well as health insurance companies.

Solution provider:

A solution provider consolidates all goods and services in a particular domain into a single point of contact. As a result, the client is supplied with a unique know-how to improve efficiency and performance. As a Solution Provider, a business may avoid revenue loss by broadening the scope of the service it offers, which adds value to the product. Additionally, close client interaction enables a better understanding of the customer's habits and requirements, enhancing goods and services.

Why Royal Children's Hospital’s Business Model is so successful?

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