The Philippines has become one of the leading destinations for companies looking to outsource their IT support, because of its large number of English-speaking workers, its strong supply of technically skilled personnel, and its well-developed BPO infrastructure.
When businesses are looking at an IT support company that is based in the Philippines, they have the choice between large multi-service BPOs and smaller companies that specialize in staffing.
The following table compares 10 companies that provide outsourced IT support in the Philippines, taking into account the scope of their services, their area of industry focus, and the size of businesses they aim to serve.
1. Unity Communications
Unity Communications is a business process outsourcing and outsourcing company that has delivery centers in the Philippines, Mexico, and Costa Rica and provides IT support together with customer experience, back office, and AI-powered service solutions. In its capacity as an outsourced IT support company, the operations based in the Philippines offer tier 1 to tier 3 help desk support, technical account management and infrastructure monitoring, the teams for these services having been trained in the healthcare, fintech, real estate and travel sectors.
What distinguishes Unity from a large number of IT support providers based in the Philippines is its flexibility, since businesses are able to increase or decrease their IT support teams without being tied to long-term contracts and IT support can be combined with other outsourced activities such as customer service or back-office processing. For those companies which are looking for an outsourced IT support firm that is familiar with both the Philippine labor market and the compliance requirements particular to each industry, Unity’s integrated service approach means that there is less need to handle several different vendors.
Ideal for: small and medium-sized businesses and mid-market companies looking for a flexible, industry-aware IT support service that is outsourced and based in the Philippines, combined with other outsourced services.
2. Cloudstaff
Cloudstaff is an outsourcing company based in the Philippines that provides IT support together with general staff leasing and back-office services; it runs its own delivery centers all over the country and is recognized for offering a wide variety of positions beyond IT, such as software development and administrative support.
Ideal for: Businesses that want IT support along with wider staff augmentation.
3. TaskUs
TaskUs has a major presence in the Philippines and provides technical support as part of its wider range of customer experience and digital services. The company usually provides support to larger, high-growth technology firms that need expanded support operations.
Ideal for: Technology companies that need large-scale technical support together with customer experience outsourcing.
4. Booth & Partners
Booth & Partners is an outsourcing and staffing company based in the Philippines that puts IT support staff, developers, and other technical personnel directly onto client teams. The company’s approach is one of dedicated staffing rather than managed service delivery, so it operates more in the manner of an offshore staffing agency than that of a conventional outsourced IT support company.
Ideal for: Companies that wish to have direct control over their dedicated offshore IT staff.
5. ConnectOS
ConnectOS offers offshore staffing from the Philippines, including positions in IT support and technical fields, mainly catering to businesses based in Australia and the UK. It operates on a dedicated staffing basis similar to that of Booth & Partners.
Ideal for: businesses in Australia and the UK looking for dedicated IT personnel based in the Philippines.
6. Staff Domain
Staff Domain is an offshore staffing company based in the Philippines which provides IT support positions as part of its wider staff leasing approach, concentrating on integrating the offshore staff into the client’s current systems and procedures rather than offering the support as a managed service.
Ideal for: Businesses that wish to have offshore IT staff who are embedded within their organization rather than having a fully managed help desk.
7. Sourcefit
Sourcefit is an outsourcing company headquartered in Manila that provides IT support together with customer service, marketing, and back-office positions. The company has been running in the Philippines for more than ten years and works with a combination of small and medium-sized businesses and mid-market clients.
Ideal for: small and medium-sized businesses that are seeking a well-established, general-purpose outsourcing partner.
8. Penbrothers
Penbrothers is a company headquartered in the Philippines that acts as an employer-of-record and provides staffing services to international firms, especially startups; its approach centers on compliant hiring and the management of human resources rather than on the delivery of managed IT services.
Ideal for: Startups that want to carry out compliant offshore hiring for technical positions rather than setting up a managed support desk.
9. Access Offshoring
Access Offshoring carries out offshore staffing from the Philippines in a number of areas, including IT support, mainly serving small and mid-sized businesses in Australia. It offers its services on a seat-leasing and dedicated staffing basis.
Ideal for: Small and medium-sized businesses in Australia who want dedicated IT staff based overseas.
10. Fusion BPO Services
Fusion BPO Services runs delivery centers in the Philippines and at other locations, providing IT helpdesk support as part of its wider BPO range, which includes customer service and back-office activities. The company provides services to clients in the telecom, healthcare, and retail sectors.
Ideal for: Businesses that want IT support combined with experience in multi-industry business process outsourcing across a number of countries, including the Philippines.
How to Choose the Right Outsourced IT Support Company in the Philippines
The correct choice is more a matter of how well the service provider’s model fits your business rather than their brand recognition. Before selecting an outsourced IT support company, consider the following factors:
- Managed service or a staffing model: Some providers—such as Unity Communications, TaskUs, and Fusion—provide IT support as a managed service with clearly defined SLAs, functioning therefore as a genuine outsourced IT support company rather than as a staffing agency. On the other hand, companies like Booth & Partners, ConnectOS, Staff Domain, and Access Offshoring work more in the manner of staffing agencies by placing dedicated offshore staff that you then manage yourself directly. You should choose the structure that matches your organization’s internal capacity for overseeing a team.
- Requirements of the industry: If you are operating in the healthcare sector, the fintech sector, or another regulated industry—you should verify that the IT support company you have outsourced to has actual experience in meeting your compliance obligations, not just experience in general IT.
- Ability to scale flexibly: Since staff leasing arrangements usually include long-term commitments linked to specific hires, if your level of support varies then you should choose an IT support company that provides flexible scaling and isn’t bound by per-seat contracts.
- Services that are bundled together: If you also require customer support, back-office processing, or other BPO services, then a company that provides a range of IT support services and is based in the Philippines can cut down on the administrative burden of managing vendors and make time zone coordination easier.
- In terms of coverage and response times: Find out about the SLAs, after-hours coverage, and whether the provider is able to support US, Australian, or UK business hours from their base in the Philippines.
In the end, the correct choice of an outsourced IT support company in the Philippines depends on matching the provider’s service model, industry expertise, and contract flexibility to the particular requirements of your business; those providers who offer a fully managed help desk together with bundled BPO capabilities, for example Unity Communications, are generally the ones that work well for companies which want to pass on end-to-end IT support, while providers who focus on staffing are more appropriate for businesses that prefer to manage their offshore technical staff directly.
