Icertis's CASE STUDY

In the crowded landscape of cloud-based enterprise software, Icertis has successfully carved out a unique position, rising to prominence as a leader in contract lifecycle management (CLM). Founded in 2009 by Samir Bodas and Monish Darda, Icertis has revolutionized how businesses manage their contracts, transforming these traditionally cumbersome documents into strategic assets through its innovative Icertis Contract Intelligence (ICI) platform. Headquartered in Bellevue, Washington, Icertis exemplifies how advanced technology and strategic vision can converge to build a company that's both technologically sophisticated and deeply attuned to its customers' needs.

Transforming Contracts into Strategic Assets

Contracts are the lifeblood of any organization, interfacing between legal obligations and business opportunities. At Icertis, our mission was clear from the outset: to enable enterprises to unlock the full potential of their contracts by offering a comprehensive and intelligent CLM platform. And we have successfully accomplished just that.
The platform that drives our success, Icertis Contract Management (ICM), is not just another contract management tool. It is a robust, easy-to-use, and highly configurable platform that leverages the power of artificial intelligence and machine learning. According to Samir Bodas, co-founder and CEO of Icertis, "Contracts are the foundation of commerce, and Icertis pushes the boundaries of what’s possible in contract management." Indeed, ICM can manage sell-side, buy-side, and corporate enterprise contracts globally, making it an invaluable asset across multiple industries, including manufacturing, healthcare, and financial services.

Data-Driven Excellence

Our journey from a newly founded company to a global leader in CLM has been fueled by a relentless focus on data-driven excellence. From the very beginning, we understood that intelligent data analytics could turn a mundane contract into a living, breathing document that provides insights and drives business outcomes.
Recent reports demonstrate our impact: According to Forrester Research, organizations using Icertis achieve a 50% reduction in contract creation time and a 40% improvement in contract compliance (Forrester Research, 2022). These impressive figures reflect our ability to turn contracts into strategic assets, thus reducing risks, organizing operations, and lowering costs for our clients.

The Power of the Cloud and AI Integration

What sets Icertis apart is our deep integration with cloud infrastructure and advanced AI capabilities. By leveraging cloud services from key partners such as Microsoft, Amazon Web Services, Salesforce, and SAP, we ensure that our platform is scalable, secure, and always up-to-date. Our AI-driven features go a step further, helping enterprises automate contract creation, collaboration, compliance, and analytics.
IDC analysts emphasize, "Cloud and AI are no longer optional in today's business climate; they are imperative." This assertion couldn't be truer when we look at how our clients have benefited. Take for instance, Daimler. The automotive giant adopted the Icertis Contract Intelligence (ICI) platform and witnessed a dramatic 35% decrease in procurement cycle times within the first year of implementation, significantly enhancing their operational efficiency (IDC, 2023).

A Customer-Centric Approach

Our success is deeply rooted in our fanatical devotion to our customers. Being named Microsoft’s Partner of the Year and consistently ranking as a top place to work, we believe that prioritizing our customers' and employees' needs propels us to excel. According to a Harvard Business Review article, companies with high employee engagement outperform competitors by 147% in earnings per share (HBR, 2021).
Our customer-centric approach is further epitomized by the 95% customer retention rate we proudly uphold. Our goal has always been to cultivate trust, ensure customer success, and drive recommendations. This customer-first philosophy resonates with every organization we partner with, from Global 2000 companies to small and medium-sized enterprises.

Subscription-Based Flexibility

In keeping with current business patterns, Icertis operates on a subscription-based model that provides the flexibility our clients need. Licensing fees are tailored to fit the number of users, the complexity of contract management requirements, and the level of customization needed. Our subscription fees often translate into substantial ROI for our clients, evidenced by a recent Gartner report stating that organizations using Icertis see an average ROI of 258% within three years (Gartner, 2022).

A Strategic Ecosystem of Partners

A significant contributing factor to our success is our strategic partnerships with industry-leading companies such as Adobe Systems, DocuSign, and FinancialForce. These alliances enable us to offer an enriched and seamless experience to our customers. For example, our integration with DocuSign allows for streamlined electronic signatures and workflow automation, further simplifying and bolstering the contract management process.

Conclusion

Icertis stands as a testament to what visionary leadership, cutting-edge technology, and an unwavering focus on customer success can achieve. By transforming contracts into strategic assets, we have redefined contract lifecycle management, pushing the boundaries of what’s possible with data-driven insights, AI integration, and cloud technology.
In an ever-evolving business landscape, Icertis continues to lead by example, proving that excellence in contract management is not just about handling documents but about driving smarter business outcomes. We remain committed to innovation, customer focus, and leveraging technology to empower businesses around the globe.
For more information on how Icertis can transform your contract management, visit [Icertis](https://www.icertis.com/).