This web app uses cookies to compile statistic information of our users visits. By continuing to browse the site you are agreeing to our use of cookies. If you wish you may change your preference or read about cookies


Why Mailbox's Business Model is so successful?

Get all the answers

Mailbox’s Company Overview

Mailbox is a leading tech company specializing in innovative email management solutions. It was founded to revolutionize how people interact with their emails, aiming to make the process more efficient and less time-consuming. The company's flagship product is a mobile application offering a unique email management approach. It features an intuitive user interface, intelligent algorithms for email sorting, and advanced features like snoozing emails for later, setting reminders, and auto-archiving. The company is driven by a team of tech enthusiasts committed to delivering cutting-edge technology solutions that enhance productivity and simplify digital communication. Business Model: Mailbox operates on a freemium business model. This means that users can download and use the basic features of the Mailbox app for free, but they have the option to upgrade to a premium version, which offers additional features and capabilities. The premium version is designed to cater to the needs of power users and businesses that require more robust email management solutions. This model allows Mailbox to reach a wide array of users, from individuals who need a simple tool to manage their personal emails to businesses needing advanced team features. Revenue Model: The primary source of revenue for Mailbox is the subscription fees from its premium users. These users pay a monthly or annual fee to access the advanced features of the Mailbox app. The company also generates revenue from in-app purchases, where users can buy additional storage space, extra features, or customizations. Furthermore, Mailbox has revenue-sharing agreements with some email service providers. These partnerships allow Mailbox to integrate with these providers, enhancing the app's functionality and creating a more seamless user experience.

Country: California

Foundations date: 2013

Type: Private

Sector: Technology

Categories: Communication

Mailbox’s Customer Needs

Social impact:

Life changing: affiliation/belonging

Emotional: design/aesthetics, provides access

Functional: saves time, simplifies, organizes, integrates, connects, reduces effort

Mailbox’s Related Competitors

Mailbox’s Business Operations


An additional item offered to a customer of a primary product or service is referred to as an add-on sale. Depending on the industry, add-on sales may generate substantial income and profits for a firm. For example, when a customer has decided to purchase the core product or service, the salesman at an automotive dealership will usually offer an add-on sale. The pattern is used in the price of new software programs based on access to new features, number of users, and so forth.

Customer relationship:

Due to the high cost of client acquisition, acquiring a sizable wallet share, economies of scale are crucial. Customer relationship management (CRM) is a technique for dealing with a business's interactions with current and prospective customers that aims to analyze data about customers' interactions with a company to improve business relationships with customers, with a particular emphasis on retention, and ultimately to drive sales growth.

Customer data:

It primarily offers free services to users, stores their personal information, and acts as a platform for users to interact with one another. Additional value is generated by gathering and processing consumer data in advantageous ways for internal use or transfer to interested third parties. Revenue is produced by either directly selling the data to outsiders or by leveraging it for internal reasons, such as increasing the efficacy of advertising. Thus, innovative, sustainable Big Data business models are as prevalent and desired as they are elusive (i.e., data is the new oil).


A digital strategy is a strategic management and a business reaction or solution to a digital issue, which is often best handled as part of a broader company plan. A digital strategy is frequently defined by the application of new technologies to existing business activities and a focus on enabling new digital skills for their company (such as those formed by the Information Age and frequently as a result of advances in digital technologies such as computers, data, telecommunication services, and the World wide web, to name a few).

Mobile first behavior:

It is intended to mean that as a company thinks about its website or its other digital means of communications, it should be thinking critically about the mobile experience and how customers and employees will interact with it from their many devices. The term is “mobile first,” and it is intended to mean that as a company thinks about its website or its other digital means of communications, it should be thinking critically about the mobile experience and how customers and employees will interact with it from their many devices.

Revenue sharing:

Revenue sharing occurs in various forms, but each iteration includes the sharing of operational gains or losses amongst connected financial players. Occasionally, revenue sharing is utilized as an incentive program ? for example, a small company owner may pay partners or colleagues a percentage-based commission for recommending new clients. Occasionally, revenue sharing is utilized to share the earnings generated by a corporate partnership.


Subscription business models are built on the concept of providing a product or service in exchange for recurring subscription income on a monthly or annual basis. As a result, they place a higher premium on client retention than on customer acquisition. Subscription business models, in essence, concentrate on revenue generation in such a manner that a single client makes repeated payments for extended access to a product or service. Cable television, internet providers, software suppliers, websites (e.g., blogs), business solutions providers, and financial services companies utilize this approach, as do conventional newspapers, periodicals, and academic publications.

Embed code:

Copy the code below and embed it in yours to show this business model canvas in your website.