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Why Ottobock's Business Model is so successful?

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Ottobock’s Company Overview


Ottobock is a leading global company in the field of medical technology that has been transforming lives of people with mobility challenges since 1919. The company is headquartered in Duderstadt, Germany, and operates in over 50 countries worldwide. Ottobock's mission is to restore and improve independence for people with mobility challenges. The company specializes in products and services for individuals who have experienced loss of mobility due to age, disease, or injury. These products include prosthetics, orthotics, mobility solutions such as wheelchairs, and orthopedic services. Ottobock's business model centers around the design, production, and distribution of high-quality, innovative medical devices. The company places a strong emphasis on research and development, working closely with healthcare professionals, academic researchers, and patients to ensure its products meet the highest standards of performance and usability. Ottobock also provides comprehensive services, such as patient fitting, rehabilitation, and maintenance, to ensure users gain maximum benefit from its products. The company's revenue model is primarily based on the sales of its products and services. Ottobock sells its products through a variety of channels, including direct sales to healthcare providers and institutions, as well as through distributors and retailers. The company also generates revenue through its patient care division, which provides services such as prosthetic fitting and rehabilitation. In addition, Ottobock has a strong focus on innovation and invests heavily in the development of new products and technologies, which provide potential for future revenue growth.

https://www.ottobock.com/en-ex/home

Country: Germany

Foundations date: 1919

Type: Private

Sector: Healthcare

Categories: Biotechnology


Ottobock’s Customer Needs


Social impact:

Life changing: affiliation/belonging

Emotional: design/aesthetics, wellness, therapeutic value, provides access

Functional: quality, variety, informs


Ottobock’s Related Competitors



Ottobock’s Business Operations


3D printing:

3D printing, so-called additive manufacturing (AM), relates to methods used to build a three-dimensional item by forming successive layers of material under computer control. It has already transformed prototyping, and we are beginning to see the technology's promise in mass customization, medical, and home usage. Engineering, architectural, medical, industrial design, and construction are just a few industries that utilize 3D printers.

Customer relationship:

Due to the high cost of client acquisition, acquiring a sizable wallet share, economies of scale are crucial. Customer relationship management (CRM) is a technique for dealing with a business's interactions with current and prospective customers that aims to analyze data about customers' interactions with a company to improve business relationships with customers, with a particular emphasis on retention, and ultimately to drive sales growth.

Digital transformation:

Digitalization is the systematic and accelerated transformation of company operations, processes, skills, and models to fully exploit the changes and possibilities brought about by digital technology and its effect on society. Digital transformation is a journey with many interconnected intermediate objectives, with the ultimate aim of continuous enhancement of processes, divisions, and the business ecosystem in a hyperconnected age. Therefore, establishing the appropriate bridges for the trip is critical to success.

Direct selling:

Direct selling refers to a situation in which a company's goods are immediately accessible from the manufacturer or service provider rather than via intermediate channels. The business avoids the retail margin and any extra expenses connected with the intermediaries in this manner. These savings may be passed on to the client, establishing a consistent sales experience. Furthermore, such intimate touch may help to strengthen client connections. Finally, direct selling benefits consumers by providing convenience and service, such as personal demonstrations and explanations of goods, home delivery, and substantial satisfaction guarantees.

Experience selling:

An experience in the sales model describes how a typical user perceives or comprehends a system's operation. A product or service's value is enhanced when an extra customer experience is included. Visual representations of experience models are abstract diagrams or metaphors derived from recognizable objects, actions, or systems. User interfaces use a range of experience models to help users rapidly comprehend what is occurring in the design, where they are, and what they may do next. For example, a software experience model may depict the connection between two applications and the relationship between an application and different navigation methods and other system or software components.

Healthcare:

The prevention, treatment, and management of disease and maintaining mental and physical well-being via the medical and allied health professionals' services. It includes diagnostic, preventative, remedial, and therapeutic service providers such as physicians, nurses, hospitals, and other private, public, and volunteer organizations. Additionally, it comprises producers of medical equipment and pharmaceuticals, as well as health insurance companies.

Knowledge and time:

It performs qualitative and quantitative analysis to determine the effectiveness of management choices in the public and private sectors. Widely regarded as the world's most renowned management consulting firm. Descriptive knowledge, also called declarative knowledge or propositional knowledge, is a subset of information represented in declarative sentences or indicative propositions by definition. This differentiates specific knowledge from what is usually referred to as know-how or procedural knowledge, as well as knowledge of or acquaintance knowledge.

Make and distribute:

In this arrangement, the producer creates the product and distributes it to distributors, who oversee the goods' ongoing management in the market.

Mass customization:

Mass customization is a strategy that entails using modular goods and manufacturing processes to allow efficient product individualization. Mass customization refers to producing customized output using flexible computer-aided manufacturing systems in marketing, manufacturing, contact centers, and management. Mass customization is the next frontier for manufacturing and service sectors alike. Beyond the physical product, mass customization is utilized by a diverse variety of software products and services with the goal of developing strong connections with customers via personalization and suggestion.

Massive Open Online Course (MOOC):

A massive open online course (MOOC) is a kind of online course that allows for limitless participation and accessibility through the web. Early MOOCs often emphasized open-access characteristics, such as open licensing of material, structure, and learning objectives, in order to encourage resource reuse and remixing. However, subscription-based or pay-as-you-go MOOCs may utilize closed licenses for their course content.

Product innovation:

Product innovation is the process of developing and introducing a new or better version of an existing product or service. This is a broader definition of innovation than the generally recognized definition, which includes creating new goods that are considered innovative in this context. For example, Apple launched a succession of successful new products and services in 2001?the iPod, the iTunes online music service, and the iPhone?which catapulted the firm to the top of its industry.

Solution provider:

A solution provider consolidates all goods and services in a particular domain into a single point of contact. As a result, the client is supplied with a unique know-how to improve efficiency and performance. As a Solution Provider, a business may avoid revenue loss by broadening the scope of the service it offers, which adds value to the product. Additionally, close client interaction enables a better understanding of the customer's habits and requirements, enhancing goods and services.

Technology trends:

New technologies that are now being created or produced in the next five to ten years will significantly change the economic and social landscape. These include but are not limited to information technology, wireless data transmission, human-machine connection, on-demand printing, biotechnology, and sophisticated robotics.

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