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Why Uniphore's Business Model is so successful?

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Uniphore’s Company Overview


Uniphore, founded in 2008, is a global conversational AI technology company transforming customer service and engagement. Headquartered in Chennai, India, and multiple countries, Uniphore provides innovative solutions that leverage artificial intelligence, natural language processing, and machine learning to enable businesses to automate and enhance their customer interactions. The company's mission is to redefine the customer experience by creating intelligent conversational interfaces. Uniphore is a voice-based solutions provider in India. The company has developed software to automate customer service that listens and understands speech and can carry out conversations with humans. The software is used in call centers and is integrated into companies' customer relationship management (CRM) systems. Uniphore's software can understand and respond to several Indian languages, including Hindi, Punjabi, Tamil, Gujarati, Kannada, Marathi, Bengali, and Malayalam. Uniphore's business model revolves around offering a suite of conversational AI products and solutions to enterprises across various industries. The company's flagship product, "Conversational Service Automation" (CSA), enables businesses to automate and optimize customer support processes through AI-powered voice and chat interfaces. Uniphore caters to various sectors, including banking, telecommunications, healthcare, and retail, helping organizations improve customer satisfaction and operational efficiency. Revenue for Uniphore is generated through licensing its software solutions, professional services, and ongoing support and maintenance. The company collaborates closely with its clients to understand their unique requirements and tailor AI-driven conversational applications that align with their business objectives. As customer experience becomes increasingly pivotal, Uniphore's technology is vital in empowering businesses to deliver personalized, efficient, and context-aware interactions, contributing to improved customer loyalty and overall operational excellence.

https://www.uniphore.com/

Country: Tamil Nadu

Foundations date: 2008

Type: private

Sector: Technology

Categories: Software


Uniphore’s Customer Needs


Social impact:

Life changing: self-actualization

Emotional: reduces anxiety, rewards me, design/aesthetics, badge value, wellness, therapeutic value, attractiveness

Functional: saves time, simplifies, reduces risk, reduces effort, informs


Uniphore’s Related Competitors



Uniphore’s Business Operations


Add-on:

An additional item offered to a customer of a primary product or service is referred to as an add-on sale. Depending on the industry, add-on sales may generate substantial income and profits for a firm. For example, when a customer has decided to purchase the core product or service, the salesman at an automotive dealership will usually offer an add-on sale. The pattern is used in the price of new software programs based on access to new features, number of users, and so forth.

Consumerization of work:

Consumerization of IT (consumerization) is a term that refers to the process by which Information Technology (IT) begins in the consumer market and then spreads to business and government organizations, primarily as a result of employees utilizing popular consumer market technologies and methods at home and afterward bringing them in the workplace.

Digital transformation:

Digitalization is the systematic and accelerated transformation of company operations, processes, skills, and models to fully exploit the changes and possibilities brought about by digital technology and its effect on society. Digital transformation is a journey with many interconnected intermediate objectives, with the ultimate aim of continuous enhancement of processes, divisions, and the business ecosystem in a hyperconnected age. Therefore, establishing the appropriate bridges for the trip is critical to success.

Digitization:

This pattern is based on the capacity to convert current goods or services into digital versions, which have several benefits over intangible products, including increased accessibility and speed of distribution. In an ideal world, the digitalization of a product or service would occur without compromising the consumer value proposition. In other words, efficiency and multiplication achieved via digitalization do not detract from the consumer's perceived value. Being digitally sustainable encompasses all aspects of sustaining the institutional framework for developing and maintaining digital objects and resources and ensuring their long-term survival.

Flat rate:

This model is used to describe a pricing system that charges a single flat price for service regardless of its actual use or duration. A company may establish a responsible position in a market if customers get excellent pricing before performing the service. The consumer benefits from a straightforward cost structure, while the business benefits from a predictable income stream.

Knowledge and time:

It performs qualitative and quantitative analysis to determine the effectiveness of management choices in the public and private sectors. Widely regarded as the world's most renowned management consulting firm. Descriptive knowledge, also called declarative knowledge or propositional knowledge, is a subset of information represented in declarative sentences or indicative propositions by definition. This differentiates specific knowledge from what is usually referred to as know-how or procedural knowledge, as well as knowledge of or acquaintance knowledge.

Product innovation:

Product innovation is the process of developing and introducing a new or better version of an existing product or service. This is a broader definition of innovation than the generally recognized definition, which includes creating new goods that are considered innovative in this context. For example, Apple launched a succession of successful new products and services in 2001?the iPod, the iTunes online music service, and the iPhone?which catapulted the firm to the top of its industry.

Software as a Service (SaaS):

Software as a Service (SaaS) is a paradigm for licensing and delivering subscription-based and centrally hosted software. Occasionally, the term on-demand software is used. SaaS is usually accessible through a web browser via a thin client. SaaS has established itself as the de facto delivery mechanism for a large number of commercial apps. SaaS has been integrated into virtually every major enterprise Software company's strategy.

Subscription:

Subscription business models are built on the concept of providing a product or service in exchange for recurring subscription income on a monthly or annual basis. As a result, they place a higher premium on client retention than on customer acquisition. Subscription business models, in essence, concentrate on revenue generation in such a manner that a single client makes repeated payments for extended access to a product or service. Cable television, internet providers, software suppliers, websites (e.g., blogs), business solutions providers, and financial services companies utilize this approach, as do conventional newspapers, periodicals, and academic publications.

Technology trends:

New technologies that are now being created or produced in the next five to ten years will significantly change the economic and social landscape. These include but are not limited to information technology, wireless data transmission, human-machine connection, on-demand printing, biotechnology, and sophisticated robotics.

Trialware:

Trialware is software that has an expiration date. The user may use the software fully featured until the trial time expires. At this point, it reverts to a limited functionality (freemium, nagware, or crippleware) or non-functional mode until the user pays the licensing price and gets a registration code to unlock the program. Trialware has established itself as the industry standard for an online software as a Service (SaaS).

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